Principal Accountabilities:

 

1. To report for duty in good time, clean and tidy and wearing the correct uniform.

 

2. To strive to anticipate customer needs and whenever possible to maximize the

quality of service and customer satisfaction

 

3. To treat all clients and colleagues in a polite and courteous manner at all times and to

give full cooperation to any colleague requiring assistance in a prompt and caring

manner.

 

4. To be flexible in assisting around the hotel in response to business and client needs.

 

5. To perform all tasks to a consistent standard as appropriate within your department

and to operate to company and hotel standards.

 

6. To attend hotel and departmental meetings when required.

 

7. To attend training sessions and meetings when required.

 

8. To achieve action points arising out of performance reviews and appraisals.

 

9. To demonstrate pride in your workplace and a high level of commitment.

 

10. To minimize operating costs by using all equipment and products in accordance with

company or manufactures guidelines.

 

11. To report all maintenance requirements and hazards in the workplace to your

Manager and to comply with statutory and legal requirements for health and safety.

 

12. To adhere to company and hotel rules at all times.

 

 

Specific Job Responsibilities:

 

13. To assess and report potential loss situations in the hotel in order to protect Company

assets, guest and staff property against theft of loss from both inside and outside

premises.

 

14. To fully investigate and report all thefts and criminal offences occurring in the hotel,

and during the tour of duty record all relevant incidents neatly in the Occurrence Book,

compiling all necessary reports and statements.

 

15. To report and if possible correct all breaches of safety regulations including smoking

restrictions and assist as directed with the prevention of accidents.

 

16. To report in the manner directed above all accidents affecting employees or property

having carried out a full investigation.

 

17. To record all occurrences concerning the security department in the occurrence book

and to record all other incidents in the appropriate books and documents provided.

 

18. To ensure that full and accurate information is recorded at all times.

 

19. To monitor and ensure the secure handling of all cash movement throughout the hotel. To provide escorts as required on the instruction of the Security Manager/ Hotel

management.

 

20. To handle and properly record safe custody deposits and valuable deposits for safe

keeping.

 

21. To assist in the administration handling of all property found within the hotel, ensuring

all records are correctly and legibly entered. Ensure all property where acquired is

collected on a daily basis, correctly recorded and placed in the property store in a

concise and orderly manner (if applicable).

 

22. The identification and removal of all vagrants and other undesirables, which are seen

to be detrimental to the hotel and its residents.

 

23. To ensure no unauthorized persons enter the company premises and to ensure that

all persons properly seeking admission are courteously received and assisted.

 

24. To assist in the supervision and application of key control systems for all rooms, back

of house, show cases and master keys.

 

25. To assist hotel management in the application of credit control.

 

26. To carry out security checks and searches on staff and contractors entering and

leaving the hotel.

 

27. To assist in enquires from the civil police or other government departments associated

with security.

 

28. To be familiar with the anti-terrorist and bomb threat procedure and be able to act as a

leader giving prompt assistance in case of an accident, fir or other emergency.

 

29. To be aware and knowledgeable of the hotel fire/bomb plan, including all fire

equipment, responding to all bomb/fire alarms and acting in accordance with the

standard fire/bomb instructions. Also responding to all exit alarms, and making

full investigations of these and reporting accordingly.

 

1. To report any infringement of the Fire Precautions Act to the Hotel / Area/Regional Security Manager in writing via occurrence book, and carry out immediate remedial action as required,

 

31. To observe and report any potential or actual hazards to a guest or member of staff

under the health and safety at work act 1974, to the security manager via the

occurrence book, and ensuring immediate remedial action is taken.

 

32. To attend training courses as required in order to extend knowledge and maintain

efficiency of the security department and be trained to certificate standard in First Aid.

 

33. To carry out such duties as may be required by the Security Manager.

 

 

 

 

 

 

 

 

 

 

34. To assist in the training of members of staff outside the security department to

become thoroughly familiar with:

 

• Licensing Laws

• Hotel Proprietors Act.

• Staff Search Policy.

• Weights and Measures Act

• Shop, offices and Railway Premises Act.

• Health and Safety At Work Act 1974

• Aliens Act 1971

• Gambling Act

 

Security Officers must be conversant with Criminal Law, in particular the following:

 

• Theft Act

• Criminal Damage Act

• Public Order Act

• Drugs Act

• Powers of Arrest

• Offences Against the Person Act

• Data Protection

• Human Rights

• P.A.C.E.

 

35. Security Officers are to ensure that they maintain the standards acknowledged and

laid out in their skills training programmes, study professional publications to keep

abreast of new developments, trends, and systems in the security field to comply

with standing orders for security staff and the code of practice for security staff.