In summary the suspect will call a hotel switchboard and state they are calling from head office as part of a quality call back scheme.
They will ask to get put through to a room that has received room service. Once through they tell the guests that they are from room service and their recent order failed to be processed for payment. In order to process the order they will require the credit card details again. The suspect will then record all the credit card details and use these fraudulently for financial gain.
The phone call begins with a caller saying that one of his clients
stayed at our hotel last week and left a mobile phone in the room .
Operation Podium has identified that suppliers of high cost goods, including champagne and laptop computers, are currently being targeted by an organised crime network.
Preventing Crime In
Hotels by designing out
Risks, utilising
Intelligence with leading
Security practice and professional
Management
The Institute of Hotel Security Management works closely with the Metropolitan Police Service on Operations Sterling and Podium. The Hotel Industry Fraud Forum is chaired by Bill Fairweather and its members are Chris Atack, Specialist Crime Directorate, Paul Keates, Bob Stanbridge, Darren Carter, Peter Fraser & Ian Williamson.
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